At Nexlayo Technologies, we strive to deliver the highest quality of IT and Software Development services. Because of the nature of our business and the time invested in consulting, designing, and coding custom solutions, we have a strict refund and cancellation policy. Please read this carefully before engaging in our services.
1. General IT Services & Custom Software
- Advance Payments: Any initial advance payment or deposit made to initiate a project is strictly non-refundable. This covers the initial strategy, planning, and resource allocation.
- Milestone Payments: Payments made upon the completion of specific project milestones (as agreed upon in the Statement of Work) are non-refundable once the client has approved the milestone deliverable.
- Project Cancellation by Client: If a client chooses to terminate a project mid-development, they will be billed for the pro-rata hours worked up to the date of cancellation. No refunds will be issued for work already completed and paid for.
- Project Cancellation by Nexlayo: In the rare event that Nexlayo Technologies cancels a project due to our inability to deliver, we will refund the amount paid for the uncompleted portion of the project.
2. Subscription Software (SaaS) & Products
For any off-the-shelf software products or SaaS subscriptions (e.g., Salon Core):
- We offer a 7-day money-back guarantee for first-time purchases of our subscription products if you are unsatisfied with the software.
- After the 7-day period, subscription fees are non-refundable. You may cancel your subscription at any time to prevent future billing.
- No prorated refunds are provided for mid-cycle cancellations.
3. Hosting, Domain, & Cloud Services
Services involving third-party costs, such as domain registration, cloud hosting setup (AWS, Azure), or third-party API licenses purchased on your behalf, are strictly non-refundable once purchased.
4. Dispute Resolution
If you have any questions or concerns regarding an invoice or the quality of the delivered work, you must notify us in writing within 5 business days of the invoice date or deliverable date. We will work with you to resolve the issue amicably through revisions or bug fixes. Chargebacks filed without prior communication will be contested.
5. Contacting Us for Refunds
If you believe you are entitled to a refund based on the criteria above, please contact our billing department:
Please include your project details, invoice number, and the reason for the refund request. We will review your request and respond within 3-5 business days.
